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Submitted by
mikefly01
a Recreational Rider
from Date Reviewed: September 13, 2010
Strengths: Well made product. Easy to care for.
Clear installation guide.
Stellar customer service.Weaknesses: None.Bottom Line: Gore Ride-On Cables -- Customer Support
I am not writing a review of the product itself although I am very pleased with the performance of my cables. I am writing to describe the first rate customer service I recently received.
I noticed my front derailleur cable fraying, as a result of my less than perfect installation about six months ago. When I contacted rideon@wlgore.com to order a replacement, I received an almost immediate response from Christa. I was told that Gore is working with its dealers to carry replacement cables, in addition to its complete cable systems. In the meantime, she sent me a cable directly. I only wish that all component manufacturers provided this level of service.
Similar Products Used: Shimano Ultegra cable set.
Bike Setup: LeMond Zurich with Shimano Ultegra components.
Overall Rating: Value Rating:
Submitted by
Matthew McGill
a Recreational Rider
from Date Reviewed: July 29, 2009
Strengths: Low effort shifting, immediate, major difference noted. Good instructions with video available on line. Sealed unit should keep crud out from other reviews I have read.Weaknesses: A little pricey.Bottom Line: Super trick sealed cable setup with full liner. I went this route after my stock Deore XT shifting setup became very difficult to shift (rear)
Favorite Ride: Monkey Trails Shreveport
Price Paid:
$65.00
Purchased At: Competitive Cyclist
Similar Products Used: None
Bike Setup: 2008 Jamis XCR MB with Deore XT components
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