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Reviews 1 - 4 (4 Reviews Total)
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Submitted by
vcnz
a Road RacerDate Reviewed: February 10, 2012
Strengths: lightweightWeaknesses: I broke the rear derailleur hanger during a cyclocross race. The pulley of the rear derailleur got stuck due to the mud, the chain pulled up the derailleur and the hanger got broken
Litespeed didn't want to fix it under warranty, their customer service is horrible, and their lifetime warranty is fakeBottom Line: The frame is great, it has a very good balance in responsiveness, weight and confort.
Price Paid:
$2600.00
Purchased At: Litespeed official d
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Submitted by
twinpro
a Road RacerDate Reviewed: September 22, 2011
Weaknesses: Warranty and customer serviceBottom Line: The bike was built using a wild collection of parts by a bike store employee - Zipp 404s, Captain CX, Pro bar and stem, Specialized carbon seat and post, Dura Ace group. It looked kinda ugly but I liked it. In my first event, and only my third week of ownership the frame failed. The rear dropouts bent straight out on both sides. I contacted Litespeed and after sending some photos they said it is not a warrantable issue. They would repair it if I paid $459 plus shipping both ways.
Since the bike was only three weeks old my credit card insurance was going to cover the repair cost so I agreed - disappointed that I had to pay but happy it could be repaired.
During the disassembly of the bike I discovered that the seat post was stuck; I left it in the frame and asked the warranty claim department if they could remove it.
Fast forward four months and I still don't have my bike back - weeks later than the expected return date that Litespeed gave me.
When it finally arrives I look in the box to discover that they removed the seat post but didn't send it back to me. After another round of emails (you're not able to call the warranty department) I learned that their techs broke it and they would not be reimbursing me for it. They reason that since I asked their techs to remove it I was assuming the risk that they would destroy it. I say that their techs should have told me up front that if they break it it's my responsibility. That never happened. And they didn't bother to tell me it was destroyed - I had to ask why it wasn't returned.
The bike might be great but their customer service and so called lifetime warranty are non existent.
Price Paid:
$3000.00
Purchased At: Toronto Bicycle show
Bike Setup: Dura Ace, Zipp 404, Pro bar and stem, Specialized saddle and post
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Submitted by
pablo1982
a Recreational RiderDate Reviewed: December 25, 2010
Strengths: Lightweight. Robust. Comfy. Customisable. Lifetime frame warrenty. Build qualityWeaknesses: Not for extremes of riding but a great all rounder.Bottom Line: For road cycling alll you have to do is pop road tyres on, for offroad: same just change tyres. This is a great all rounder!
Favorite Ride: country lane
Price Paid:
$2200.00
Purchased At: fatbirds
Similar Products Used: Nil.
Bike Setup: Ultegra, ksyrium, alpha-q and brooks.
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Submitted by
PA MTNBKR
a CommuterDate Reviewed: June 25, 2009
Strengths: LIGHT WTBottom Line: GREAT YEAR ROUND COMMUTER ALL WEATHER
Favorite Ride: CLASSIC CROSS
Price Paid:
$6400.00
Purchased At: PEDALPUSHER
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Reviews 1 - 4 (4 Reviews Total)
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