Price Paid:
$800.00
at Le Yeti Model Year: 2007 Favorite Ride: Devinci Oslo Bike Setup: Hybrid Summary: My bike is actually a 2008, which I have ridden a total of 800 km in 5 weeks. The bike is comfortable and a lot lighter than my previous ride, a Gary Fisher. As far as the quality goes, I have no real complaints, but I do with the after sales service.
On Friday I noticed that the rear wheel was bent after my ride in to work. When I called Le Yeti, they indicated that due to the time of year, it would take a week+ just to get an appointment?!?!?!
Upon further inspection after removing the wheel, I found that in fact, the wheel had cracked at one of the spokes, and would need to be replaced, not repaired.
I asked about purchasing a second wheel, which I had considered doing anyway because my weekend ride is on unpaved roads, while my weekly commute is on paved bike paths. The idea was to get wider tires for my weekend rides, and a second set of wheels would make it easier to do the changeover.
Well guess what? I spoke with 2 Devinci dealers, neither of which stocked the Maddux wheels that came with the bike as original equipment. In both cases, I was told that I would have to leave the wheel with them, and that it would be several days before I would hear whether the wheel was covered under warranty. The end result is that I will probably miss a week of riding. Pretty poor for a company who's slogan is "Frame your passion." Strengths: Light. Good seating position. Weaknesses: After sales service. Similar Products Used: Gary Fisher Tiburon.
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