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Submitted by
Larry L.
a TriathleteDate Reviewed: May 21, 2012
Strengths: Light
Stiff
Weaknesses: Poor Customer Service
Cheap Wheelset
Made in Taiwan
Bontrager Components
Bottom Line: The stock seat post would not go low enough for the bike to fit me properly. Trek denied the request when the bike dealer asked Trek if I could swap for a shorter seat post. So,I had to pay 85.00 for a new post after already paying 3600.00 for a bike made in Taiwan! Very poor customer service especially considering the price of the bike. How hard would it be for Trek to give customers the option choosing a minimum seat post height prior to purchase, especially when buying a higher end model? It was very disheartening to look down and see the "Made in Taiwan" sticker after paying a premium price for what I assumed was for American labor. Had I know in advance I was, not paying for American labor or customer service, but simply for the Trek name, I would have just bought a very comparable Specialized Roubix(also made in Taiwan) for significant less $$$$$! Furthermore, had to immediately change the stock wheel-set. The Bontrager Race are pretty much junk and just was slow the bike down. Switched to ROL Volant
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Submitted by
JamesM
a Recreational RiderDate Reviewed: April 10, 2012
Strengths: Looks great. Very smooth.Weaknesses: All the bontrager stuff. The seat post angle and the fitting.Bottom Line: I liked it but an expert didn't. Putting aside that I had a crap fitting at the trek store which is hard to do. I had to pay nearly 700 more to correct the seat, change the saddle. Get proper fitted handlebars and I need new cranks which were given to me with the wrong size. Load of crap from lbs. I love the bike itself. Well motly. The wheels are poor and I changed those for some dt Swiss 1250's which helped a lot. When I got a true professional fitting the gist of it was that I should be more picky next time and get a different bike. I trust the guy that fitted it more than the lbs so maybe I'll look around in a couple of years. Having said that the bike is now a great ride. Fast. Pretty. Stiff. Good on hills. Descents. Corners. Long flats. Obviously thisis partly the result of 3000 dollars of changes but if you buy the bike think about removing everything from bontrager and I think you can end up with a good bike. Just cause the frame is good and the group set is ok. The bontrager stuff feels a bit cheaper and lets the bike down. The upgrades have made the bike better than most on the road. Especially in the hills.
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Submitted by
RPNSD
a CommuterDate Reviewed: September 27, 2011
Bottom Line: Fellow Road Riders
I was shocked when TREK wouldn't repalce my Madone 5.2 frame after all of the issues it has. BB had worn and new bearing sets would fall out after being installed. Frame had linear indications and TREK offered to cut the frame up and repalce it if there were actually cracks or if no cracks I would just be frameless! Trek shops are great but the warranty process is slow with no results. I'm a fairly high mileage ride probably 7,500 per year and TREK frames just can't keep up. Sorry for TREK in San Diego.
Price Paid:
$3900.00
Purchased At: TREK San Diego
Bike Setup: Ultegra
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Submitted by
jaggrin
a Recreational RiderDate Reviewed: July 10, 2011
Strengths: stiff frame
handles well on descents
all the power goes right to the pedalsWeaknesses: Bontrager Race wheels are heavy and don't have good track record for reliabilityBottom Line: I have a 2006 Madone 5.2 and was in a position to purchase a 2011 Madone 5.2 through the Trek friends and family deal a friend of mine gets for racing for a trek sponsored team. Even though the 2011 is made in Taiwan and not OCLV the difference in technology of the frame design is incredible. I'm 6'2 weigh 185 and the 2011 is stiffer than the 2006. The bottom bracket is 90mm and extremely stiff. I notice zero flex in the frame. The bike is 3/4 pounds lighter and screams down the descents. I think Trek makes the best bike for the masses and this one is a home run.
Favorite Ride: Mountains of Chattanooga
Purchased At: LBS
Similar Products Used: 2006 Madone 5.2
Fuji Team Pro
Bike Setup: Full ultegra, keo pedals, custom wheels
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Submitted by
heatwave23
a Recreational RiderDate Reviewed: May 19, 2011
Strengths: While the bike worked as advertised it was a fair all around bike.Weaknesses: Trek appears to be putting more effort into avoiding valid warranty issues than focusing on the customer service that made them successful to begin with.Bottom Line: !!!!HEY!!!!! Madone owners are you feeling like your crank isn't quite as stiff as it once was? Well your not alone!!!
That's because Trek has a design and or manufacturing flaw with the 2008/09 madones where the carbon fiber bottom bracket socket that holds the bearings wears out and the bearings are no longer able to seat snugly. Trek's fix is to hammer a over-sized bearing "known as the V2 bearing". Their is a whole forum post on this site that goes into why this is a crappy fix "I use the term fix loosely as this is really a patch" as I guess they are hoping you will crash or sell the bike in the time it takes to wear the socket out again.
Favorite Ride: Anywhere with hills and sun
Price Paid:
$3000.00
Purchased At: LBS
Similar Products Used: Felt, Giant, Ridley, Wiler, Look, Time
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