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Where to start?

Received this wheel-set on a 2013 Jamis Quest. Unfortunately, the rear free hub arrived broken and failed to spin freely because of manufacturer error and additionally had been wedged so thoroughly into the housing that it couldn't be removed. Jamis of course referred me to Richey, because Richey had agreed to handle all warranty issues with their wheels.. well apparently that doesn't mean much to Richey.

The Richey warranty agent took an attitude from the start, feigning disbelief that any sort of defect like this could have ever happened on their end, then he offered to let me send it to them on my dime so they could "take a look at it and figure out where to go from there." He couldn't give me a date when I would get it back and he didn't give a damn that I had a brand new bike sitting in a shop that I just shelled out hard earned money for that had yet to be ridden.

Thankfully Jamis is going to make this right, but if you're thinking about including a Richey wheel set on your baby, you may want to consider other options. They appear to have some quality issue in regard to their build and they apparently just don't care.

*** Updated 05/08/2014 ***

Well the new wheel set lasted approximately a year-and-a-half of moderate use. But after about 2000 miles of riding the spoke broke on the rear wheel and upon closer inspection I notice that the rim had cracked at several places. Ritchey makes the crappiest wheel I may have ever used.. I've gotten better mileage out of a set of fixie Alex rims. Goodbye and good riddance!

Gives a very secure feeling. Stiff and responsive. In Norway there are mountains - and a lot of them! Maybe a bit on the heavy side, but maybe it is rather my gear ratio...or me. I used to have 2007 Mavic Aksium and these rims is another world. Very secure and a tremendous braking power! I am actually braking so my backwheel is free off the ground, in over 55 mph!
Scary, but fun!!

Are these wheels actually worth the money? There are so many wheelsets out there.
They look rather oldschool? No blingbling.

Richey have solved the design in different way with these wheels. I like them. I like bling - but these have no bling. I like brakingpower and these say stop! Yeeses, these are good wheels, stop thinking about it :)

Greetings from Norway :)