In full-disclosure, I am one of the founders of GOOD-GOOD. As well, I'm new to this particular forum. A friend and fellow cyclist ran across this thread and suggested I clarify a couple points of discussion.
1. Yes, we are legit and we are located in Brooklyn, NY. Although, funny enough all of our employees are native Midwesterners. Despite that we're proud of our borough and thrilled to be a part of an extremely strong and committed cycling culture. Additionally, we're lucky to be connected to some great local cycling and cycling apparel companies like Kinfolk, Outlier, SSCY, Red Hook Crit, R&A, etc.
2. The coupon code SNOW is for Icebreaker Merino gear only. However, if you're not familiar with this brand give them a try. Truly amazing product and story. If it's Campagnolo gear you're after - use discount code CAMPY at checkout for an additional 15% off as well as free shipping on orders +$150. Most orders ship same day. If not, the next day.
3. I agree with you, the CONTACT US form is lame. But, it does go directly to me so I assure you that anyone who sends us a message will be responded to in short order.
4. We are a startup. In fact, we launched only a little over a week ago. Thus, our phone system is not fully installed. Once it is, there will be a direct line to us and me. Until then, please use the CONTACT US form.
5. To CAAD2: Thank you for your business. I'm pleased that you're pleased. In fact, you were the 2nd person ever to place an order with us so we're forever grateful.
6. To moonmoth: I understand your hesitancy. There's a lot of shadiness in e-commerce. Hit me with a private message on our lame CONTACT US form and I'll see if we can do something to win your trust. Perhaps you'll order some Campy, Cadence, or Bookman gear and decide for yourself.
Finally, maybe our name GOOD-GOOD isn't for everyone. But, it was well thought through. I'm not a fan of the name GoDaddy, but they're good at what they do - we use them regardless of the "dorky" name.
Glad to be part of this thread and this forum. Hope to be a regular!
Cheers!