I submitted an order, Monday with 2 day shipping, at www.nashbar.com. Got confirmation email right after placing the order, as usual. Order didn't arrive Wednesday, so I checkd my order history, and it wasn't listed (I have made many orders in the past that did show, but not this one).
So I contacted Nashbar cust service about it, and was told that: the order wasn't in their system, they have had problems downloading orders from their "new" website (apparently their website and their "system" are disparate systems). They wouldn't resubmit it, as they have done that, resulting in duplicate orders. They can't cancel it, so they say. Just have to wait for it (how long, I have no clue). I have sent them a few emails in the last 2 days, with no response.
Oh wait, just got a response:
I do apologize for the inconvenience. Since we have updated our website
we have had some problems with some orders. Unfortunately, we are unable
to make changes to these orders. Please check back in a few days and a
customer service representative will refund the shipping charge for the
delay and send you a prepaid label to return the items you no longer
want. Again, I do apologize.
Regards,
Customer Service
This is now 4 days after placing the order, and I am to check back "in a few days" ????? Amazing, what HORRIBLE customer service. Anyone having any issues with Nashbar of late ? What have you done (or has Nashbar done) for resolution ?
Doug
So I contacted Nashbar cust service about it, and was told that: the order wasn't in their system, they have had problems downloading orders from their "new" website (apparently their website and their "system" are disparate systems). They wouldn't resubmit it, as they have done that, resulting in duplicate orders. They can't cancel it, so they say. Just have to wait for it (how long, I have no clue). I have sent them a few emails in the last 2 days, with no response.
Oh wait, just got a response:
I do apologize for the inconvenience. Since we have updated our website
we have had some problems with some orders. Unfortunately, we are unable
to make changes to these orders. Please check back in a few days and a
customer service representative will refund the shipping charge for the
delay and send you a prepaid label to return the items you no longer
want. Again, I do apologize.
Regards,
Customer Service
This is now 4 days after placing the order, and I am to check back "in a few days" ????? Amazing, what HORRIBLE customer service. Anyone having any issues with Nashbar of late ? What have you done (or has Nashbar done) for resolution ?
Doug