I was given a Streamliner rack in 2008 to go on my Roubaix which doesn't have braze-ons. While riding a few days ago the "rack to brake caliper bridge" snapped just above the brake caliper bolt. There was nothing on the rack except my folded up windbreaker. Axiom tells you to go to a dealer and have them look up parts for your stuff, which I did at LL Bean but the part could not be found anywhere in their catalog. I contacted the company several ways, including posting on their facebook page and their official "support" page. Zero response. I have had on occasion contacted other big companies directly and found them quite eager to help a customer. I have dropped a few dimes Axioms way over the years, no more.