I have had two commotion bikes. Divide Pinion and Pangea Rolloff.
1. Extremely poor customer service from day one. I have heard this from the commotion bikes in my local area.
2. Frame not built to my standards. Sold bike because it was to sizes to small. Went to R an E bike and did their sizing simulator to verify this. No response from commotion.
3. Bought the S an S couplers, copilot bag and frame padding. Every time I travel the bike weights in over the 50lb allotment set by most airlines. As well, much frame rash from traveling. After complaining to commotion, I was told they can't guarantee what airlines do, even though they promote the copilot bag as an alternative to pay baggage fees.
4. The pinion cracks and squeaks more than a 50 year working girl. I was told to contact gates, even though commotion sold the bike to me. Gates was not interested, they said talk to commotion.
5. In the end....dumped both bikes at a tremendous loss and bought a European bike while traveling. Less $$$ than commotion, same equipment and surprisingly....customer service that real wants to work with you.
My suggestion, don't buy commotion. Take a trip to Europe and try their bikes. Also, that's where rohloff and Pinion come from. They have many more inovative ideas in bike design.
1. Extremely poor customer service from day one. I have heard this from the commotion bikes in my local area.
2. Frame not built to my standards. Sold bike because it was to sizes to small. Went to R an E bike and did their sizing simulator to verify this. No response from commotion.
3. Bought the S an S couplers, copilot bag and frame padding. Every time I travel the bike weights in over the 50lb allotment set by most airlines. As well, much frame rash from traveling. After complaining to commotion, I was told they can't guarantee what airlines do, even though they promote the copilot bag as an alternative to pay baggage fees.
4. The pinion cracks and squeaks more than a 50 year working girl. I was told to contact gates, even though commotion sold the bike to me. Gates was not interested, they said talk to commotion.
5. In the end....dumped both bikes at a tremendous loss and bought a European bike while traveling. Less $$$ than commotion, same equipment and surprisingly....customer service that real wants to work with you.
My suggestion, don't buy commotion. Take a trip to Europe and try their bikes. Also, that's where rohloff and Pinion come from. They have many more inovative ideas in bike design.
