As we mentioned, we provide feedback based on the description of issues experienced. It will help greatly if the description provided is accurate, otherwise the troubleshooting will not go as intended.I gave some rough estimates of where the issues were (since it wasn't immediately after a ride) and sent in some photos of my installation.
The response I got was "equipment incompatibility" because they thought the saddle couldn't be moved forward.
Also, it seems you omitted an important part of our feedback. You provided a photo showing your saddle was installed level across the entire surface:
As part of our feedback, we referred to our installation instructions, which says that only the middle portion of our saddles, not the entire length, should be considered when leveling. In the instructions we also mention specifically that our saddles should not be tilted nose up. Since your saddle has a rear slope, leveling across the entire saddle will result in the nose tilting up. We have not heard back from you regarding this aspect of our feedback.
We want to use this opportunity to also say:
1. We have had perhaps a couple of users who say that they have had bike fitting done and hence they must be sitting at the right location/the saddle is installed correctly. Since we design and manufacture our saddles ourselves, we have very specific instructions on where to sit and how to install our saddles. These are not dependent on any third party, nor on any saddle made by other manufacturers.
2. To move the troubleshooting in the right direction, it will really help to be precise in the description of issues. Not being precise will result in us going in the wrong direction, the user having to backtrack, and the overall experience deteriorates rapidly for all involved.
Precision will also involve knowing the difference say between the rami, sitbones and perineum. We have encountered a small number of users who are very convinced their sitbones have been supporting their weight for the past few decades, only for us to figure out that they were instead sitting on their perineum. It takes humongous effort to correct this misconception.