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Competitive Cyclist Won't Honor Live Website Sale!

5667 Views 23 Replies 18 Participants Last post by  MisterPaco7, 
supraholic
This link has been up for awhile and they won't honor the price.

Any one else have any experience with Competitive Cyclist?

Apparently they are now Back Country

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bayAreaDude
TeamCholent said:
I went to buy some base layers at CC and it looked like the pricing was a bit screwed up
on EACH listing.

Example: 1 Baselayer was $29.00, Buy 2 or more and its $33.00 each.

Okay I figured they swapped out the columns and so buying more would cost more per unit OR maybe it was all screwed up.

In anycase I called the 800 number and they said, yup there was a glitch.

How many did you want? I said 2 XL's and they said fine, How about $20.00 per?

Well I took 3 and they were Hincapies that I love.

I think the price now is about $27.50 each. did they do it because the price was so small versus the OP? I don't know, but truth be told there are few companies that REALLY will suck up to a price mistake. It does happen, but at least they should do something to make you happy.

Rob
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I ran into this too with the same Hincapie base layer and got the same deal plus free shipping AND they let me use a 15% off discount code. Great base layer -highly recommended.
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Scott in MD
Cc is all good. You must be wrong. That is all.
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G
BC's CC is pretty lenient these days. I was a day past a Wset deal, but still got the former price in a call-up. Also I went through a very long, protracted bike build that went terribly south. Too many mistakes made me just cringe, but they did whatever it took to make them right -including taking the whole bike back past 60 days. (This was during their move, winter, assessing new mechanics, and learning a new component line.) They were idiots at the time, but once re-polished and adept I actually ended up buying another bike later on.

They can be flexible w prices, depending on order size. Sounds counter-intuitive but BC's largesse can support an overall live, lenient, listening customer service.
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MisterPaco7
supraholic said:
This link has been up for awhile and they won't honor the price.

Any one else have any experience with Competitive Cyclist?

Apparently they are now Back Country

View attachment 260797
Click to expand...
Yep! I purchased shoes on sale... subsequently returned 2 x for size exchanged. By return # 2, the sale was off but I was reassured the sale price would be honored. It wasn't. No email reply back either.
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