It's no more irresponsible than for mainstreetcycles to post basically saying that he received preferential treatment from Trek because he's a Trek dealer for 24 years - and an 'active cyclist' - whatever that means. I'd bet ordinary Trek customers waiting weeks for responses to warranty claims aren't as impressed with his treatment.rnhood said:It's very irresponsible to insinuate a structual problem before the issue has even been evaluated. The only crack in mainstreetcycles operation appears to be with the help. No offense Gambo but, you should know better.
That makes two of us, but I did feel compelled to mention what I saw as an irresponsible post.rnhood said:I never heard of an "ordinary" Trek customer waiting for weeks for a response to a warranty claim. Do you have examples of this?
Anyway, I don't like thread drift so, as far as I am concerned the bottom line here is that someone had a legitimately warranty issue and Trek promptly address it. Nothing else matters.
zac, for the record, I wasn't faulting Trek's customer support in general, merely offering an opinion on a previous post. I know they stand behind their products.zac said:Well other than being a long time Trek customer, (having raced & ridden them for the better part of 25 years) I am not a Trek dealer: but I can say I am getting better treatment than mainstreetcycles for a very similar issue with my 6.5Pro. This is part of the reason why I like the company: their customer support is without peer in the industry, with the possible exception of local/custom builders, and then only for some.
Trek's treatment on this issue is not surprising, nor is it special/preferential (for Trek).
...since I am a shop owner and an active cyclist (imagine that) my Trek Rep arranged to have Trek FRONT me a new frame...bugleboy said:I have been a Trek customer for years and have always gotten any issues resolved quickly. I'm not sure why you would even mention that someone got preferential treatment without evidence to support your claim.