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Discussion Starter · #22 ·
Unfortunately, I only have three shops within a 20-mile radius.

One of them said that this was happening because I didn't buy the bike at his shop, so he didn't know what the issue could be. I had also taken it for another issue that he couldn't fix, and he sent me to the BH-authorized shop (the 2nd one). They're the ones that told me that the rim was the issue, and wanted to sell me a rusty set of rims for $120. The 3rd one wanted to keep the bike for two weeks for a regular maintenance.

Overall, at least here, if you're not there to buy a bike, then it's really not that important.
 

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What is a BH?
Did the bike ever shift correctly? You are saying that no gears work in the small chainring? I would talk to the shop manager and let him know that your pretty unsatisfied with his service & the bike. How could new rims fix a shifting problem? Sounds like your RD is way out of alignment, did you drop it or lay it on the RD and fall on it?
If you ride in the big ring (?), if you have to slow down, just drop down to the small ring, there is a 3 or 4 gear drop in one change.
 

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I use a Park chain tool to break the chain, shorten to proper length and then a KMC master link to connect the ends. A master link tool can be helpful but not necessary as sometimes the master link can be tough to break apart by hand if you want to remove the chain (without breaking) for any reason.

I am a Campy guy and mostly use Campy branded chains with KMC master links on my10-11 speed bikes and on older bikes, 6-8 speed, I use KMC 8 speed chains (mostly) which come with a master link.
 

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Unfortunately, I only have three shops within a 20-mile radius.

One of them said that this was happening because I didn't buy the bike at his shop, so he didn't know what the issue could be. I had also taken it for another issue that he couldn't fix, and he sent me to the BH-authorized shop (the 2nd one). They're the ones that told me that the rim was the issue, and wanted to sell me a rusty set of rims for $120. The 3rd one wanted to keep the bike for two weeks for a regular maintenance.

Overall, at least here, if you're not there to buy a bike, then it's really not that important.
Hmmm. Sounds like the 3rd shop is backed up. They're possibly backed up because people realize the other two bike shops suck.

The problem could very well be a derailleur misalignment. Or like @tlg said, you may have trashed your cassette because you left a worn chain on too long.
 

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Too many red flags here. Something has you convinced that your shear power and substandard pavement is wearing out chains. Bike shop replaces chains with used ones. Bike shop says shifting problems are rooted in not buying the bike from them. 2nd bike shop says shifting problems can be fixed by replacing not just one but both rims with rusty ones. 3rd shop says diagnosis will be weeks in the making.

Are your mechanics Nigerian princes by any chance?
 
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