Depends on the terms of the manufacturer's warranty and the kindness of the shop.
I've had warranties where the manufacturer has had me send the complete bike back for them to sort. Customer paid zilch.
One guy had a persistant ticking we couldn't find. Bike was a less than a month old Trek 1200. We had the BB out the wheels, pedals & cranks were swapped in an attempt to isolate it, to no avail. So we called Trek and the said to send it back.
Next day they called. The box had been crushed a little!
However they had found the problem and it was warranty.
But they had no 1200 frames!
They offered the guy a deal. 2300 frame & fork as replacement, but he had to pay us to swap it over.
Trek 1200 bike - £750, Trek 2300 F & F - £600.
His face was a picture, and he couldn't hand his credit card over quick enough!
A forum community dedicated to Road Bike owners and enthusiasts. Come join the discussion about bike parts, components, deals, performance, modifications, classifieds, troubleshooting, maintenance, and more!