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Very nice website but the service is ****. I bought some winter clothings from them a month ago and they sent all the wrong items and wrong sizes to me. Plus, I waited almost 3 weeks before receiving those items. One of the worse things is they don't sent out email notifying me that the items have been posted.


Since I got the wrong items, I posted them back so that they could exchange for me. However, I have been waiting for more than a month very patiently. Still I haven't got anything. So I decided to contact them and they reckon I haven't send the items back to them. I checked the tracking number and it says sent.


What a dodgy website for cycling goods. Please do not buy from them!
 

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Not doubing your experience, but I have bought from them maybe 3-4 times with no problems. Once something got wrong and they corrected it...

cavinsoo said:
Very nice website but the service is ****. I bought some winter clothings from them a month ago and they sent all the wrong items and wrong sizes to me. Plus, I waited almost 3 weeks before receiving those items. One of the worse things is they don't sent out email notifying me that the items have been posted.


Since I got the wrong items, I posted them back so that they could exchange for me. However, I have been waiting for more than a month very patiently. Still I haven't got anything. So I decided to contact them and they reckon I haven't send the items back to them. I checked the tracking number and it says sent.


What a dodgy website for cycling goods. Please do not buy from them!
 

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Adorable Furry Hombre
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I've bought from them several times.


Cheaper. Faster. No import duties. Always got the order right the 1st time; if an item was on closeout but no longer available to complete my order-someone called me personally and we worked it out.

I'd order from them again in an instant-they're my 1st choice of online places, actually.

YMMV it seems.
 

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Room 1201 said:
I've bought from them several times.


Cheaper. Faster. No import duties. Always got the order right the 1st time; if an item was on closeout but no longer available to complete my order-someone called me personally and we worked it out.

I'd order from them again in an instant-they're my 1st choice of online places, actually.

YMMV it seems.

what he said...I've always had outstanding service from them
 

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+1 on Good Experience

Total Cycling was good to me.
 
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