His narrative from Facebook:
He got the Prologo saddle in the end. To my knowledge, he has yet to complain about this to the LBS owner. Being foreign students from a country of unscrupulous traders, we are not sure how far we should take this matter up to.I bought a Cannondale CAAD9 5 at the Erik's Rosedale branch, mostly because they have a nice place to test the bike. Several hours after buying the bike, the dérailleur feels needed to be adjusted. No biggy; I sent it to them for free adjustments twice since they did a lousy job the first time(again, no biggy).
However, the current incident kinda got on my nerves. Recently i discovered that the saddle that they sold my bike with is not the same as in the catalog of cannondale or the erik's. Today, I went to the bike shop, and asked one of the staff there why my bike saddle is different from the one in the catalog. He told me that he had never seen the saddle at Erik's, nor do they carry that kind, and implied that I purposely changed it myself and wanted to exchange it for a better one. I felt offended by his comment, and I went with him to where they store their bikes. I showed to him the saddle that he had supposedly never seen. All of CAAD9 there are equipped with the saddle featured in the catalog and all CAA8 (cheaper version of CAAD9) are equipped with the saddle I got.
Then he said he couldn't change the saddle because I have ridden the bike and the saddle looked worn (I did one long ride to Stillwater and couple of short rides to the Greenway). Then, I told him I was disappointed and felt cheated that Erik's didn't give the right component for the bike. He then talked to his colleague/boss. He then returned to me and told me, "if you feel unsatisfied with how the saddle feel, I can change to another saddle lying on the floor of the shop". I told him, this is not about how the saddle feel, this is about dishonesty. Then I told him "If that is the case, Can I return this bike? it is just two weeks old, and I am eligible to return it.". He then returned to his boss, and returned to me with the saddle that I should have gotten.
My butt never felt so good! Not so much because of the better saddle, but because I had fought for my rights and won. I wonder if they changed the saddle when they kept my bike for one whole day for a so called final touch up? I dunno, but I hope Erik's learn their lesson, and they should know that dishonesty kills business.