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Adventure Seeker
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Sounds like the derailleur was dirty, and he simply cleaned it. The cable could have been loose too for all I know.
Derailleur adjustments are very simple, and once you learn how to do it, you'll never go to a LBS for that again. Go to the park tool website for instructions on adjusting and maintaining the derailleurs. Also look into cleaning and lubing your chain regularly as well.

Oh, it's not common for that to happen. And the tech probably just didn't care to take the time to tell you, maybe thinking that if you don't know regular cleaning/maintenance, that it'd be over your head.
 
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