Things to try
Is this one of those situations where you can shift back in the other direction and then get it to work? This is an occasional problem with Campy front shifters, but it is quickly fixed by shifting back and forth. Assuming the cables were properly done by your shop, the only standard fix for Shimano shifters is to flush them out with solvent or aerosol lube (like TriFlow) while working them through the gears. If that doesn't work, and the cables are done right, then it might be time to submit a warranty claim.thedips said: