I have a Giro helmet that I bought about 5+ years ago and the pads are falling apart. I went online to find replacements and had no luck but did find this forum with lots of people saying that they had great luck and amazing customer service by calling Giro's 800 customer service number. After waiting on hold for 30 minutes with an annoying lady telling me every 30 seconds how important my call was, a rep finnally took my call. She checked her computer and said they no longer had pads for my helmet. I asked her if there was pads from another helmet that would work, and she said she didn't know what would work. Well, she should know better than myself! I told her I would take ANY pads that were for the forehead and she didn't know which would work so she couldn't send me any. She gave me a website that had replacement pad kits and said I could look to see if any of those pads fit my helmet. Well, this website has no pictures of such pads and the phone numbers for the website have mailboxes that are full so I couldn't even leave a mesage. WTF! I wonder if Giro knows that they are sending customers to an equally crappy business. I guess they just want me to buy another helmet, but I can tell you that I will never buy a Giro again!