about a year ago i went to one of the very few quality bike shops in my rural area. i considered a trek. however, i didn't need or want a triple crank. i asked the owner if he could replace it w a compact and he said 'no'. fine. he also said he couldn't do any swaps of anything, bars, stem, saddle...other that having me purchase the parts retail and he'd install them. when i asked him about ordering me the bike w the compact crank he told me that i'd have to pay i hefty shipping price and that it could take weeks. now this guy is a trek dealer. should a customer have to pay shipping? should a bike shop swap out 'some' parts for the sake of fit? shouldn't the shop make some kind of offer or attempt to meet the customer half way? i ended up buying a douglas fusion fr colorado cyclist. totally happy. got way more for my money by mail order on line. i try to patronize lbs' but sometimes they are just too much!