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Deliciously Ironic
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1,006 Posts
This is not a warranty issue

It is bad mechanic work at the shop where you bought it. I am assuming that it was they who assembled the bike.

I commend you for driving 12 hours (!) to get this bike, but the blame must rest with Herongate in Essex. Take that bike back and get your money back - that guy Dave may be being nice to you, but he's just covering his ass. Tell Dave that he has to pay to ship the bike from you to him, and not deduct it from your refund. Or at least cover your fuel and mileage costs for all that driving.

The rep has been a bit nasty to you, I agree, but I hope he gives the Herongate guys a good talking to. Their poor skills put you in a lot of danger, and is making Koga look like the bad guy.
 
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