NEVER use Pro Bike Kit again

jonrhenri said:

I ordered two items from PBK. A bike case and an accessory for the case. The acc shipped in 4 days. No issue arrived. The case was delayed for a week, then said it shipped. I then looked at tracking and no record found. I notified them multiple times asking for help. Each time they said it had shipped, looking into it... escalating.. they would get back to me. After a month I gave up. I told them I was turning it over to the credit card company, they said not do to it give them 2 days and they would get back to me. I did.. no reply in 4 days. I cancelled with credit card. I could not cancel with them directly since there system still shows it shipped. This was a Christmas present so very disappointed with them. Never have given a poor review . I kept the accessory even though I can not use it. Too much trouble sending back a $30 item or even trying to get a refund. A real email or a call or something and I would have been happy. Just.. I am sorry and let us know if we can do anything else.. is not helpful.

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