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51 Posts
I just wanted to give a totally unsolicited thumbs up to http://nycbikes.com/ for great service.
I ordered about $50 worth of stuff for my fixie and inadvertently ordered the wrong threads for the rear track nuts.
I called them and explained my goof
and they sent replacement nuts FREE. I asked if they wanted me to send the original (wrong threaded) nuts back and they said I should keep them as a souvenir.
The shipping was more than the cost of the nuts they sent me.
You have a customer for life!
I ordered about $50 worth of stuff for my fixie and inadvertently ordered the wrong threads for the rear track nuts.
I called them and explained my goof
and they sent replacement nuts FREE. I asked if they wanted me to send the original (wrong threaded) nuts back and they said I should keep them as a souvenir. The shipping was more than the cost of the nuts they sent me.
You have a customer for life!
