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I've read a few negative comments about probikekit. They've got a pretty good deal on some tires and a free tube if you spend over $50.00. I've looked all over and can't find a better price of these tires. Is probikekit a bad company that I should stay away from?
Thanks, Tyler
 

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You'll see a lot of feedback about this company in the Hot Deals subforum. PBK was recently bought out, so they've had a shaky transitional process, and their shipping warehouse has apparently changed. I've noticed that orders now take longer than usual. It's not uncommon to wait a month for your order to arrive if you live in the United States. However, it does appear that they still uphold decent customer service if you're not completely satisfied with your experience. Given the circumstances, I think you'd still find a better overall value shopping at Wiggle or Ribble.
 

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Windrider (Stubborn)
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I've had very predictable service from PBK. Delivery is lays 8-10 work days from order......even during the transition.

Len
 

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You'll see a lot of feedback about this company in the Hot Deals subforum. PBK was recently bought out, so they've had a shaky transitional process, and their shipping warehouse has apparently changed. I've noticed that orders now take longer than usual. It's not uncommon to wait a month for your order to arrive if you live in the United States. However, it does appear that they still uphold decent customer service if you're not completely satisfied with your experience. Given the circumstances, I think you'd still find a better overall value shopping at Wiggle or Ribble.
just how often do you shop with them so you can categorize shipping times into common/uncommon etc?
 

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I've read a few negative comments about probikekit. They've got a pretty good deal on some tires and a free tube if you spend over $50.00. I've looked all over and can't find a better price of these tires. Is probikekit a bad company that I should stay away from?
Thanks, Tyler
I have bought many things from PBK in the past. My last order took almost a month to get here. Wiggle on the other hand is great. Most order get to my house in less than a week. I'll only use wiggle from here on out. Lots of complaints about PBK lately and it's not just from this forum.
 

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If it is a great deal and you can wait, I see no reason to not order. They are not a scam site and you will get your product. I have had no issues with them.
 

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Token Sprinter
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If you have time to sit around and wait for your order to arrive then saving some money and going with PBK is fine. I ordered a pair of Rubino Pro's that shipped from Sweden(??) and took over 2 weeks to arrive. That being said, I got them for much cheaper than I otherwise would have at different stores.
 

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Horrible experience with them myself.

I placed an order that never showed up. Which is fine, sht happens.
But, the problem was I could not get them to respond to my emails inquiring about it, which is not fine. This went on for a couple weeks and it was well after the period of time they say to wait before an order can be considered lost.

I eventually was able to do some heavy googling and came up with the email of a specific individual in a position of authority there and he was actually pretty good about getting me a refund. But it didn't make up for headache getting to that point.

I also found it funny that the day after I ordered the bibshorts they were out of stock. Sure, I may have gotten the last medium size but what are the odds xs though xl size in some relatively obscure brand bib shorts all sell out on the same day? I suspect they sold me an item they never had, yet confimed it was shipped. I even could have handled that but again ignoring inquiries just didn't cut it.
 

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I've had decent experiences but I used all my reward points on my last order and won't be going back due to loooong shipping times, half the time you order a sale/ clearance item it's not is stock, and although they have always made it right, the process was never fast enough for my satisfaction (wait 3 weeks for delivery to call us, then wait 30 business days to make sure it wasn't held in customs, then get refunded in 8-10 business days...)
 

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Sluggo
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Go for it. I've had great luck with PBK in the past. Orders arrived within a week or two. It seems that not everyone has been as fortunate. So, order what you need, just be sure you don't need it in a hurry.
 

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My last order which was about 3-4 months ago took atleast 3 weeks in delivery.

The shipping didn't have the tracking so when it's shipping internationally, I was a bit uneasy when it got past 3 weeks if the the package was lost or something. But I believe I saw in their website lately that you can get tracking with atleast $50 of total purchase. So that's an improvement.

I read somewhere that their discounts are not as good as before. They used to give a lot of extra 10% to 20% off but not lately. But then again I haven't been shopping with them since my last order. I've been checking wiggle first lately.
 

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As mentioned PBK is not a scam website. It has had 1) a general decline in service - delivery times and customer service with delivery issues, 2) some significant shipping and quality control issues.

If you don't run into issues price, delivery, and service will be good. If you do, it can range from minor to major.

The question you have to ask is "do I want to take that risk?" That's up to you. I have, but only when I didn't need the items anytime soon.
 

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I've ordered from them about 1/2 dozen times, but about 2 years ago.

I ordered a couple of tires and some tubes yesterday and immediately got a confirmation email, and within about 4 hours got another email that said the order had been shipped. In the past it took consistently between 5 and 10 business days from order to receipt in the far NW of the US. From the emails I received, I'm optimistic they'll meet this schedule again, but time will tell.
 

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No, for now.

Shipping takes 20 to 25 calendar days to central USA. Used to be no more than 6 to 8. I'll go back after I read a few months worth of reports saying that delivery times have returned to the good old days of PBK.
 

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I've ordered from them numerous times. Some orders took longer than others (3 weeks vs 2 weeks) but I always received what I ordered. Good prices, especially on Campy, compared to those in the U.S. I have no reservation in ordering from them again.
 
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