Until recently when we started running Reynolds carbon clinchers, Easton was the only wheels you would find on my bike. A couple years ago when I had a bearing get a flat spot with a set of Easton Circuits (we have/had Easton Circuits, Tempest II clinchers, Tempest II tubulars), when I called customer service (aka Velomax in California), I was able to purchase both the bearings and the drifts to replace the bearings. While I think Easton customer service is good, as far as the wheel division is concerned I have always gotten the impression that it is a small shop with a limited number of personnel. On the rare occasion I have had to call for service, the phone calls are typically always handled by personnel working in the warehouse building or repairing wheels.