My cycling buddy used to be a big Serotta pusher and loved to talk up their bikes. One month ago his bike cracked in the brazed on front derail bracket and broke. No big deal right, Serotta has a lifetime warranty. The plan was to have a local bike builder remove the bracket and go to a clamp on until we talked to the local dealer who ensured him that Serotta would back up the failure. He took pics and emailed to Serotta who stated they needed to see the bike to really evaluate. The bike gets boxed up and sent to them. Two weeks go by and we have to call them. They stated that yes it is a defect and they confirmed it with their evaluation. They are willing to cover 40% of the bill. What??? In the same breath they admit a defect and then state that the owner must shell out hundreds of dollars for a repair. No way, ship the bike back. One week goes by and no bike so the LBS calls. Serotta is waiting for a $125 check for warranty evaluation. You have to be kidding. Finally the LBS manager gets this waived but he does owe $50 in shipping. I have dealt with Specialized two times on warranty and this is unbelieviable. They definatly lost several customers on this one.