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sevencycle said:
If the "Serotta is waiting for a $125 check for warranty evaluation" is true that is a cheeseball charge. High end bikes should have high end customer service. If true try SEVEN Cycles.
Not only cheeseball, illegal in some states. Failure to clearly disclose fees and charges (upfront and on original warranty) in association with a warranty claim violates consumer protection laws in many states, and if I am not mistaken, including their home state of New York, (but I could be wrong in NY). Failure to correspond with the claimant/LBS in a timely manner is just poor customer service.

I have only heard good things about Serotta, and this doesn't tarnish that. But it certainly is something that will always stick in the back of your mind.

One of my primary reasons for being a customer of a particular brand is customer service. I have been a loyal customer of several manufacturers for many decades simply based on their exceptional service and attentiveness to customers (me and my company in particular), despite the fact that there may be better/less expensive somewhere else.

zac
 

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king kong said:
very glad you posted that, create a stir. they need it along with a swift kick in the arse imo.

not willing to help the underdog cycling enthusiast out in any way over there. all of their high end bike owners and such proved my point exactly, why i can't stand people who buy into cycling and it is all my privelage to blow them out of the water come race time. heck, come ride time for that matter.

those serotta forum people were rude, childishly and schoolyard gang bullying anyone who wasn't one of them and i looked to them eagerly and with enthusiasm because i thought that they would be of a helping nature, of the true spirit of cycling. i was dead wrong. so if that is the case which it is, thank you very much but i'll remain true to cycling and avoid serotta altogether.

names? ti designs, ray, scottcw2, Dumblebeedave, frankwurst, flick, false_aest, garysol1 and dekindy for a few. and the serotta pete didn't help this matter even after i said on their forum that i was impressed with him as a builder/volunteer/ whatnot over there. a breath of fresh air in my past opinion, key word past. and on that same note i will say that as with any kind of cycling enthusiast and forum, there are some very good and willing to help and intelligent people there as well, it's just too bad that they aren't the head honchos.

it's a disgrace to cycling and humanity how they treat people, not once caring to help unless you were interested in a serotta which obviously now i'll never be as serotta does not mean better than anyone else, try as they might. doctors and lawyers and the treated triple treat? i'd rather mow grass than lose my self respect.

it was a shock to the human alignment of body and soul to discover just how sick this company is, how weak, how transparent and non individual. krist, they should all be on plastic tricycles, that would suit them better.

the name is Preston Jonathan and i stand by cycling for all it is and that excludes serotta now and forever more.

not that my opinion is going to tarnish their reputation, right? goOd, that isn't the plan, it's just nice to be on a forum in which doesn't hide the truth, a good old fashioned American forum where democracy rules. they should move their shop and internet provider to Russia as that would suit them better.

when they get a first place with nothing but good intent, i'll possibly change my opinion but i'm not holding my breath.

goodbye forever serotta. and please remove all of my posts from your forum, it is for true cyclists only. you know, the caring kind. oh wait, then you wouldn't know.
what specifically happened that turned you off of the serotta forum? as for me, i got banned from their forum!!! hehe! they all got their panties in a bunch after i started a thread regarding a lady's blog/rant about davidson ti. during the course of the post, i said that serottas were very nice frames ...however imho, they were overpriced (one of their members who has a legend ti as well as 7 other high-end ti frames from the best names out there agreed with me in a pm.) still, i harbor no ill feelings wrt serotta the bike- i would love to own one but not willing to pay for a new one. maybe, i'll pick up a used one year old serotta ti frame for about a 1/4 of the cost of a new one on ebay one day. as for their little click, the serotta forum and its members, i would rate most of the guys on their forum as good people, but a few of those guys (some of them are frequent posters here on rbr) are such pansies.
 

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Ardor said:
delete. because it doesn't matter what we ride, it's as long as we do and like it or not we are all in this together.

and let's not forget our origins, our basics, our beginnings, our humanity.
 

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Ride-Fly said:
what specifically happened that turned you off of the serotta forum? as for me, i got banned from their forum!!! hehe! they all got their panties in a bunch after i started a thread regarding a lady's blog/rant about davidson ti. during the course of the post, i said that serottas were very nice frames ...however imho, they were overpriced (one of their members who has a legend ti as well as 7 other high-end ti frames from the best names out there agreed with me in a pm.) still, i harbor no ill feelings wrt serotta the bike- i would love to own one but not willing to pay for a new one. maybe, i'll pick up a used one year old serotta ti frame for about a 1/4 of the cost of a new one on ebay one day. as for their little click, the serotta forum and its members, i would rate most of the guys on their forum as good people, but a few of those guys (some of them are frequent posters here on rbr) are such pansies.
King Kong references me in the group he was unhappy with at the Serotta forum. Often I accept gripes at face value only to find that the facts presented are totally inaccurate. Based upon my experience with Serotta and the situations that I have personal knowledge of, I don't even need to see the thread referenced to know that fi I did not sympathize with the complaint about Serotta then the claim is probably unfounded. It has been my impression that althought not perfect, the Serotta forum and Serotta_Pete are the best that I have encountered on the internet at welcoming and helping forum members.:thumbsup: Sure they have there quirks, but who doesn't? Compared to everyone else they are the best IMHO.

BTW - Recent threads critical of Serotta were allowed to go on forever and in my experience anybody banned from the Serotta forum deserves it.
 

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dekindy said:
BTW - Recent threads critical of Serotta were allowed to go on forever and in my experience anybody banned from the Serotta forum deserves it.
that is the thing- i did not criticize serotta. the only thing i said was that they were a bit overpriced in my humble opinion. i stated that i thought they were very nice frames but i couldn't understand why they were so much more than just about any other ti maker out there. anyhow, i am sure that is not what got me banned. i wrote about davidson ti out of seattle and a lady's blog about her dealings with bill davidson. one guy here (and on the serotta forum- lifelover- even accused me of being in collusion with this lady who lodged the complaints and started her campaign against bill davidson. of course i got defensive. even started a little cursing as i did not take kindly to those accusations. maybe that is what got me banned. no biggie as i am not missing that board. like i have said, i would love to have a serotta legend ti as well as a seven aerios, bill holland ti, carl strong ti, moots vamoots, eriksen ti, and titus fcr ti. i have a new found sickness for ti.
 
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