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Forever a Student
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Have used Ribble many times with good results. Last order took 10 days to inform me they were out of stock on one of the items ($115). After three weeks of no action, only promises, I started a resolution case with Paypal. Now 25 days after the paypal transaction Ribble says they can not refund unless I drop the Paypal Resolution Case first and Paypal warns that if I do I can not re-open a case for the missing item. Have emailed Paypal that I think this is a bug, my case status should be "pending" or something not resolved until it is resolved. I fully expect Ribble will make this right but might be an issue with other vendors.
So you started a case against them and then asked them to give you a refund on top of that? And you're surprised that they didn't?

Apparently you have no idea what a chargeback is or what it does to a business.

Now that you've gone crying to Paypal, that's who you deal with. You're done with Ribble, you've stabbed them in the back. Stop talking to them. Finish up your Paypal case and move on.
 
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