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Discussion Starter · #1 ·
This is a warning for everyone that buys stuff off of Ebay. Ebay continually harps about their "Buyer Protection Program". Read on to see what Ebay WONT DO for you.

Back in April I purchased a swiss titanium watch off of Ebay. Not a tremendous amount of money - $80, still is money though. It was supposed to be new. 2 weeks after I got it the watch died. Took it to a jeweler who replaced the batter. Actually he used multiple batteries. The watch would not run. He checked the battery and examined the watch movement. He said there is something wrong with the movement it will need to be sent back to the manufacturer.

I promptly contact the seller who blew me off. This guy sells tons of new watches off of Ebay. To make a long story short after a number of emails back and forth he told me to go scratch. He said the watch is under warranty from the manufacturer and he wont help me. Send it to them. I warned him that I was going to leave negative feedback and contact Ebay. He said knock yourself out.

So I filed a dispute with Ebay over the watch. This has been draggin on for over a month now. In a nutshell initially Ebay told me to contact the seller which I did. Ebay/Paypal would contact the seller too. Never heard nothing from Ebay. Than finally I got an email like a week before the dispute time would end - I had like 5 days to file a claim. So filed it. The first thing you find out is you will only get back like 50 cents on the dollar up to $200. Nothing more. So god help you if you buy something expensive.

Than you have to go through the gyrations of providing an original receipt of payment and an appraisal of the item. You have to get an appraisal from a qualifed "appraiser" with a letter on company letterhead with an address and phone number. See below for details.

Now the fun begins - just who is going to give you this letter - got me? Jeweler maybe? I don’t know. I also told Ebay I already sent the watch back to be repaired and don’t have it my posession. Its in Switzerland, like duh.

I originally contacted the credit card company but because it was in the next billing cycle already it made it very difficult to correct the transaction. Amex is working on it though.

Anyway the moral of the story is that if you buy something off of Ebay you should only buy from reputable sellers when you can. Be very, very careful. Because if you don’t you may be out your money and there is very little that can be done about it.

Good luck.

==========================
==========================
From: [email protected]
To: XXXXXXXXXXXXXXXXXXX
Subject: Receipt of your eBay Protection Claim (US)
Date: XXXXXXXXXX [View Source]


Hello,

Thank you for contacting eBay. Your online claim regarding item number XXXXXXXX has been received by the Standard Purchase Protection Program team. Your claim is very important to us and will be fully investigated. Please do not reply to this email, as it is a confirmation of receipt of your claim only.

What happens now?

Your claim has been assigned to a claims administrator who will fully review your case.

Within the next 14 days, your claims administrator will contact you via email requesting Proof of Payment and a Letter of Authenticity or Appraisal (for Significantly Not as Described claims only). If your claim has been resolved and does not need to be pursued, please reply directly to your claims administrator’s email.

Proof of payment may be provided in the form of a photocopy of the front and back of a money order, receipt, cashiers check, personal check, etc. - whatever form of payment you used to pay for the item. If you paid via PayPal, please provide a copy of the payment history or the email payment confirmation for the item. If you paid with a credit card (either directly or through an online payment service other than PayPal), eBay will require proof of denial of reimbursement through the credit card company (if applicable). This will typically be in the form of a letter from your credit card issuer.

The Appraisal or Proof of Authenticity based on an independent authenticator's physical inspection must be on company letterhead of the authenticator and must include contact information for the authenticator (name and telephone number).

Please refer to eBay’s Standard Purchase Protection Program – Coverage and Eligibility requirements at the URL below:

United States and Canada: http://pages.ebay.com/help/tp/esppp-coverage-eligibility.html
Australia: http://pages.ebay.com.au/help/tp/esppp-coverage-eligibility.html

Please do not reply to this email notification; it is a confirmation of receipt of your claim only.

Best Regards,
eBay Claims Administration

========================================
========================================
From: [email protected]
To: XXXXXXXXXXXXXXXXXXX
Subject: Receipt of your eBay Protection Claim (US)
Date: XXXXXXXXXX [View Source]


Hello,

Thank you for contacting eBay. Your online claim regarding item number XXXXXXXX has been received by the Standard Purchase Protection Program team. Your claim is very important to us and will be fully investigated. Please do not reply to this email, as it is a confirmation of receipt of your claim only.

What happens now?

Your claim has been assigned to a claims administrator who will fully review your case.

Within the next 14 days, your claims administrator will contact you via email requesting Proof of Payment and a Letter of Authenticity or Appraisal (for Significantly Not as Described claims only). If your claim has been resolved and does not need to be pursued, please reply directly to your claims administrator’s email.

Proof of payment may be provided in the form of a photocopy of the front and back of a money order, receipt, cashiers check, personal check, etc. - whatever form of payment you used to pay for the item. If you paid via PayPal, please provide a copy of the payment history or the email payment confirmation for the item. If you paid with a credit card (either directly or through an online payment service other than PayPal), eBay will require proof of denial of reimbursement through the credit card company (if applicable). This will typically be in the form of a letter from your credit card issuer.

The Appraisal or Proof of Authenticity based on an independent authenticator's physical inspection must be on company letterhead of the authenticator and must include contact information for the authenticator (name and telephone number).

Please refer to eBay’s Standard Purchase Protection Program – Coverage and Eligibility requirements at the URL below:

United States and Canada: http://pages.ebay.com/help/tp/esppp-coverage-eligibility.html
Australia: http://pages.ebay.com.au/help/tp/esppp-coverage-eligibility.html

Please do not reply to this email notification; it is a confirmation of receipt of your claim only.

Best Regards,
eBay Claims Administration

=================================

From: eBay Customer Support <[email protected]>
To: XXXXXXXXX
Subject: ND eBay Purchase Protection Claim XXXXXX (XXXXXXXXXXXXX)
Date: XXXXXXXXXXXXX View Source]


Dear eBay Member,

I have been assigned as the Adjuster for your Purchase Protection Claim
regarding item number XXXXXXXXX. Your claim has been assigned Claim
Number XXXXXXX.

In order to complete your claim submission, additional documentation is
required. The required documentation described below must be received
before we can begin processing your claim.

1) Proof of Payment

If payment was made using a check or money order, please send a copy of
the cashed payment. You can contact your bank or the establishment the
money order was purchased through if needed to request a copy of the
front and back of the cashed check or money order.

If payment was sent via an online Payment Service such as PayPal, you
can simply print out and submit a copy of the online records for the
payment. Deposit receipts, credit card or bank statements, or other
bank documentation or records relating to the payment may also be
acceptable.

If you paid with a credit card (either directly or through an online
payment service other than PayPal), proof of denial of reimbursement
through the credit card company is also required. This will typically be
in the form of a letter from your credit card issuer.

2) Appraisal of the Received Item

(Note: An appraisal is not required if the merchandise has already been
returned to the seller or if no merchandise was ever received)

The Appraisal must be based on an independent authenticator's physical
inspection. Please take the item and a copy of the item listing to a
store or neutral third party that specializes in the product and have
them determine the value and condition of the item. Have them write
their response on store letterhead. We will also need the name and phone
number of the person who does the evaluation for verification purposes.

3) PayPal Payment Details

If your claim is approved, your claim payment will be issued through
PayPal. If you do not already have a PayPal account, you can register
an account at www.paypal.com. In order to facilitate payment through
PayPal, we need you to specify the email address the payment should be
sent to. This would be the email address you used to register the
PayPal account.

--> Full Name:

--> PayPal Account
Email Address:

--> Street Address:
--> City:
--> State:
--> Postal Code:
--> Country:


Please fill in all of the details listed above and include them when you
submit the other required claim documentation. Please fax the required
documentation to us within the next 14 days.

(866) 754 - 0426
Attn: Willow Claim # XXXXXXX

To assist us in quickly processing your claim, please insure that you
reference both my name and the claim number when submitting the
documentation. Please allow 7 days for a response once you have faxed
the required documentation.

Please do not forward the documentation as an email attachment. Due to
security limitations we are not able to open or receive email
attachments.

Upon receipt of the required documentation within the requested time
frame, we will begin processing of your claim. Please be aware that we
must receive this documentation within the next 14 days. If the
necessary documentation is not received by the eBay Claims
Administration by Wednesday, June 21, 2006, we will be forced to close
this claim.

As a reminder, the maximum coverage under eBay's Standard Purchase
Protection Program is $200.00 minus $25.00 (to cover processing costs).
Please be aware that additional charges such as shipping and handling,
and/or escrow fees are not covered under this program.

Thank you for your prompt attention to this matter.

Sincerely,

Willow
Claims Adjuster
Standard Purchase Protection Program
eBay Trust & Safety
 

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Beetpull DeLite
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12,768 Posts
Did the seller mention a warranty (through him) or return period? If not, tough beans. It was running when you bought it and stopped afterwards.

I don't really understand...so is the watch's warranty valid? Just use it.
 

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Burnum Upus Quadricepus
Joined
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2,021 Posts
Never buy something you've never seen from someone you've never met.

This one sounds too much like the old guy on a streetcorner, who opens his trenchcoat, saying, "Hey, buddy. Wanna buy a watch?"
 

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Shirtcocker
Joined
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60,886 Posts
GirchyGirchy said:
Did the seller mention a warranty (through him) or return period? If not, tough beans. It was running when you bought it and stopped afterwards.

I don't really understand...so is the watch's warranty valid? Just use it.
Yup...I bought my Festina through a local watch store and was a bit pissed that they said I'd have to send to the manufacturer when I had a small problem with it, but the manufacturer took care of fixing it and I have it back now and it's working fine. Just send it in and get it fixed.
 

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Registered
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91 Posts
Sounds like you are in the wrong here. If he stated in the auction that he would cover all warranty repairs for a specified period then thats a different story. Also, if the manufacturer is taking care of the repair why are you continuing to pursue a claim not only through ebay but through your credit card? I really hope you don't expect to have AMEX eat the cost of the watch the manufacturer has already agreed to repair.
 
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