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the fist
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13,711 Posts
Discussion Starter · #1 ·
Welcoming Glory Cycles & American Classic to the Total(ly) "sucky" Cycling Family

Ordered AC wheels from Glory Cycles on 2-20.
Glory Cycles did not have it marked on their website the wheels were on back order
I accepted from Glory Cycles the wheels would ship on 3-11.
I wait and ulimately reach out to GC on the 11th, who state the wheels will ship on the 18. It took them 6 days to respond to my email.

FF: Wheels received improperly marked and a chip (albeit small) in the rim.
I contacted AC, who said they wanted to make it right given my experience, and they thanked me for catching a problem for them.
All of this pushed my bike build off more than once. I asked AC to overnight a new wheelset or 2 day priority to keep my new Friday build schedule. They have refused to do so "in today's economy they wouldn't accept the cost" . In turn, they sent me an email painting my conversation, as unable to make me 'happy'. I wasn't looking for them to 'make me happy'. I asked them to take a step to insure the customer experience and try to share the ship cost with Glory Cycles.

Another example of bad customer service priciples at work. In today's economy, I would venture that the drive to satisfy any willing to make a big ticket purchase would be greater than displayed by AC or Glory Cycles.

Now they have no sale at all and an unsatisfied customer who will not use their product and discourage anyone from doing so.
 

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JohnHenry said:
Ordered AC wheels from Glory Cycles on 2-20.
Glory Cycles did not have it marked on their website the wheels were on back order
I accepted from Glory Cycles the wheels would ship on 3-11.
I wait and ulimately reach out to GC on the 11th, who state the wheels will ship on the 18. It took them 6 days to respond to my email.

FF: Wheels received improperly marked and a chip (albeit small) in the rim.
I contacted AC, who said they wanted to make it right given my experience, and they thanked me for catching a problem for them.
All of this pushed my bike build off more than once. I asked AC to overnight a new wheelset or 2 day priority to keep my new Friday build schedule. They have refused to do so "in today's economy they wouldn't accept the cost" . In turn, they sent me an email painting my conversation, as unable to make me 'happy'. I wasn't looking for them to 'make me happy'. I asked them to take a step to insure the customer experience and try to share the ship cost with Glory Cycles.

Another example of bad customer service priciples at work. In today's economy, I would venture that the drive to satisfy any willing to make a big ticket purchase would be greater than displayed by AC or Glory Cycles.

Now they have no sale at all and an unsatisfied customer who will not use their product and discourage anyone from doing so.
Stop whining. Nobody cares you're unsatisfied. When you buy through the internet, that's the risk you take. Accept some personal responsibility and move on.
 

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the fist
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Discussion Starter · #3 · (Edited)
FondriestFan said:
Stop whining. Nobody cares you're unsatisfied. When you buy through the internet, that's the risk you take. Accept some personal responsibility and move on.
I don't accept "risk" as you define it.

You may accept poor customer service for dollars you spend, but I do not.
 

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FondriestFan said:
Stop whining. Nobody cares you're unsatisfied. When you buy through the internet, that's the risk you take. Accept some personal responsibility and move on.
Wow, that is the most irrational post I've seen on the Deals forum. The poster is merely warning other people through his experience, as people should do when they receive unproper treatment from a retailer, online or not. Online retailers should be taking the same responsibility as a local retailer in an effort to keep customers, because online retailers are held to the same business standards as retailers, especially if they're US based.
 

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Kleh said:
Wow, that is the most irrational post I've seen on the Deals forum. The poster is merely warning other people through his experience, as people should do when they receive unproper treatment from a retailer, online or not. Online retailers should be taking the same responsibility as a local retailer in an effort to keep customers, because online retailers are held to the same business standards as retailers, especially if they're US based.
What was "unproper" exactly? That AC refused to overnight the guy's wheels and he's whining about it?

The guy's complaining GC didn't return his email for 6 days? If he was in such a hurry, why didn't he call them? Here's their number.

http://www.glorycycles.com/info.html

I'm sure neither GC or AC are going to be hurting after losing this guy as a customer. Some customers really aren't worth it. This guy sounds like a PITA to deal with.
 

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No Sh*t...call them and talk about it instead of coming onto an internet forum and bashing them with YOUR side of the story. Maybe AC didn't have the wheels in stock. That's not exactly GC's fault now, is it?

I called Ward last week and he answered on the second ring...

Get your $ back and move on...

:mad2:
 

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the fist
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13,711 Posts
Discussion Starter · #7 ·
backinthesaddle said:
No Sh*t...call them and talk about it instead of coming onto an internet forum and bashing them with YOUR side of the story. Maybe AC didn't have the wheels in stock. That's not exactly GC's fault now, is it?

I called Ward last week and he answered on the second ring...

Get your $ back and move on...

:mad2:
I had already communicated with them, you see? They communicated the shipping date to me. It passed, without any communcaion back. howz about they get off their lame asses and communicate with me, instead of making me chase them down?

You see, I gave GC money for an advertised product.
GC gave me a delivery date.
That date came and passed.
GC didn't contact me.
So, I had to contact them. GC took their sweet time replying to me. All the while throwing off my schedule, etc, etc..

You see, retailers are there to serve the consmer. Not the opposite. geez.
 

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extremely biased
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870 Posts
Reviews are either glowing or venomous. You'll likely to never hear the first as with guys like this as that's the "expectation" of service. No one gets credit for stuff they are supposed to do.

In this situation I think that AC was probably in the right to tell you that they were not to overnight the wheels. The only reason I say that is I think they are probably correct when they characterized the OP as unable to be be "satisfied" or "happy" or what ever it was. To further this, the OP say said he expected some sort of communication and service for "parting with his dollars" or "spending his money ". Buying on the internet is cheaper because you are not receving service. Spending money does not mean the buyer is allowed to make demands that are unreasonable and some amount of consideration should be expected from both parties. You're no different than anyone else that spends money with them and it's trite to assume that your $1 is worth more than my $1 and that you're entitled to a different level of service because, well, you think thats what you deserve for spending money. There are people that make a living doing only this type of work............. and you pay them for the product and the service.

This sounds like a classic case of "entitlement by benjamins". Getting a deal on wheels and then asking for $80-$100 in free shipping is poor form.

Now, if GCs service sucked is neither here nor there and (being a buyer at a bike shop) I can tell you there were likely caught in the middle here and it was AC who caused the delay, not them. It would seem that GC fullfilled their obligation as did AC for offering to make it right. YOU dropped the ball and didn't take it, thus I think AC is probably right here.

As an aside, as a trained Economist, if I see or hear another
"the economy is bad" argument I'm going to pull my hair out. The economic situation of this country has damn near nothing to do with what is going on here. One thing is for sure, you surely can not expect extra service. Historically, the cycling industry (in the US) has experienced growth and increase in recessions and deflationary periods. This one is no different, despite what the jerk-offs from Little Rock say. You're advocating damn near a rent seeking beahvior for shelf space in a shop via dollars. by saying "the drive to satisfy any willing buyer" it sounds as if they should accept your unrealistic expectations because the "economy is bad". If they economy was "good" could they tell you to screw off and it be acceptable to you? Didn't think so, it's not the economy that you're predicating you argument of service on.................... so stop it. It's a false perception of the value of a dollar or (worse) you think their time is worth less than yours or (even worse) you assume that they should treat you different and are thus going out of their way to make this as unpleasent as possible for you.

It's not as if things start to lose value in a contracting economy. There is a case to be made that (like right now), certain products actually increase in value for obvious PPF curve arguments. Or........... there will always be a demand for high end bike parts.

Starnut
 

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JohnHenry said:
I had already communicated with them, you see? They communicated the shipping date to me. It passed, without any communcaion back. howz about they get off their lame asses and communicate with me, instead of making me chase them down?

You see, I gave GC money for an advertised product.
GC gave me a delivery date.
That date came and passed.
GC didn't contact me.
So, I had to contact them. GC took their sweet time replying to me. All the while throwing off my schedule, etc, etc..

You see, retailers are there to serve the consmer. Not the opposite. geez.
Chase them down? It's called a "PHONE CALL". Emails get lost. Emails get overlooked by mistake. If you're in a hurry, its YOUR responsibility to follow up. The world doesn't revolve around you, not matter how large your ego may be.

Want personalized service? Go to your LBS.

It's not as if things start to lose value in a contracting economy.
Ahem. Checked out the housing market lately, Starnut? :)
 

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Do you realize how much wheels would cost to Overnight? Where are you located?

Even in FL form Orlando/Tampa (GC/AC) you are looking at close to $200 in shipping.
 

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extremely biased
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:lol:

I should have said consumer products. A house is not that :lol:.

A Sram Red RD is still the same price it was before this all started. However, the "Chris King EBay Price Index" has been falling lately :lol:.

Starnut
 

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Regardless of the no-free-shipping aspect of the post, I still find it a public service in itself. You're all bashing on him for being a whiny baby, which I find incredibly ironic, considering you're taking the time to bash on someone for making a post. I'm merely commenting on the customer service aspects of the post, which are legit.

I personally will never order from a site that can't keep track of its stock and inform you of a delay after ordering. It's the 21st century and anyone who knows anything about warehousing items should know how easy it is to keep an online database updated.

Man, bunch of angsty teens on the board today.

Edit: Although after now seeing his other post about the same issue, I agree that there's no need for two threads.
 

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Administrator
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Moderators Note

Alright, knock off the pumpernickle! Don't make me pull this thread over.

Open for now, but the personal attacks are over.
 

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If you have not picked up the phone and attempted to talk to someone, you have zero reason to gripe. In this day and age, a phone call is virtually free and likely to be answered, while customer emails might be taken care of after business hours.
 

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Matnlely Dregaend
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The conversation is heated, but hardly a hot deal... why should it be posted in this forum?
 

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How bout cars and trucks? Are they still the same price? Right now, you can get a Ford F150 for thousands of dollars less than you could a couple years ago with all of the incentives floating about. Some 2009 cars actually have a lower list price than that same model in the 2008 year.

STARNUT said:
:lol:

I should have said consumer products. A house is not that :lol:.

A Sram Red RD is still the same price it was before this all started. However, the "Chris King EBay Price Index" has been falling lately :lol:.

Starnut
 

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Growing Older, Not Up
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DrSmile said:
The conversation is heated, but hardly a hot deal... why should it be posted in this forum?
Egg-zactly, these "wah, I don't like this webstore" threads need to be in bad trader or general or somewhere else.

If its not a deal, don't put it here.
 

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the fist
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Discussion Starter · #20 ·
STARNUT said:
Reviews are either glowing or venomous. You'll likely to never hear the first as with guys like this as that's the "expectation" of service. No one gets credit for stuff they are supposed to do.

In this situation I think that AC was probably in the right to tell you that they were not to overnight the wheels. The only reason I say that is I think they are probably correct when they characterized the OP as unable to be be "satisfied" or "happy" or what ever it was. To further this, the OP say said he expected some sort of communication and service for "parting with his dollars" or "spending his money ". Buying on the internet is cheaper because you are not receving service. Spending money does not mean the buyer is allowed to make demands that are unreasonable and some amount of consideration should be expected from both parties. You're no different than anyone else that spends money with them and it's trite to assume that your $1 is worth more than my $1 and that you're entitled to a different level of service because, well, you think thats what you deserve for spending money. There are people that make a living doing only this type of work............. and you pay them for the product and the service.

This sounds like a classic case of "entitlement by benjamins". Getting a deal on wheels and then asking for $80-$100 in free shipping is poor form.

Now, if GCs service sucked is neither here nor there and (being a buyer at a bike shop) I can tell you there were likely caught in the middle here and it was AC who caused the delay, not them. It would seem that GC fullfilled their obligation as did AC for offering to make it right. YOU dropped the ball and didn't take it, thus I think AC is probably right here.

As an aside, as a trained Economist, if I see or hear another
"the economy is bad" argument I'm going to pull my hair out. The economic situation of this country has damn near nothing to do with what is going on here. One thing is for sure, you surely can not expect extra service. Historically, the cycling industry (in the US) has experienced growth and increase in recessions and deflationary periods. This one is no different, despite what the jerk-offs from Little Rock say. You're advocating damn near a rent seeking beahvior for shelf space in a shop via dollars. by saying "the drive to satisfy any willing buyer" it sounds as if they should accept your unrealistic expectations because the "economy is bad". If they economy was "good" could they tell you to screw off and it be acceptable to you? Didn't think so, it's not the economy that you're predicating you argument of service on.................... so stop it. It's a false perception of the value of a dollar or (worse) you think their time is worth less than yours or (even worse) you assume that they should treat you different and are thus going out of their way to make this as unpleasent as possible for you.

It's not as if things start to lose value in a contracting economy. There is a case to be made that (like right now), certain products actually increase in value for obvious PPF curve arguments. Or........... there will always be a demand for high end bike parts.

Starnut
That's a lot of words.
As a trained neurologist, let me reply.


AC brought up the "economic climate", hence my retort and reference to the same.


"Buying on the internet is cheaper because you are not receving service." for real? really? Maybe, just maybe if one deals exclusively with porn sites or such. Where did that rule come from?

I didn't make a demand of AC. They called me and stated twice, "we want to make it right, because of your experience", "we appreciate you for helping us uncover a problem"...they asked me what they could do. I layed it out. Send me wheels that will arrive by Friday...Friday for Pete's sake!! It is TUESDAY. A business doesn't need overnight to get from Tuesday to Friday, not from FLA to MO....omg.
 
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