[tejentejen]

The short answer is SRAM does not care. I e-mailed the head of product at SRAM, Ron Ritzler and simply asked him to reply to three questions.

1. Is SRAM aware of this issue?2. Do you feel it is an issue?

3. Is it being addressed?


He did reply, but instead of any sort of answer he told me to contact my local bike shop and have them contact the deal hotline. In other words he just told me to F-off. This is a known problem and SRAM is doing nothing to fix it. Nor do they care about their customers. Lesson learned, will go Shimano next time.

 

[tejentejen]

Hi

I filed away some of the case to allow for the plate and tape there seems to be plenty of material but only go as far as you need, there is no strain on fitting the battery etc.

The thing is you paid $3K for etap, SRAM should be fixing the problem, not their customers.