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"New" as in brand new from a bike store? If so, no, that's wrong. Bikes shouldn't get all scuffed up during delivery from the factory.

If "new" means "new-to-you" from some other person then I would ignore it.
 
Hey, thanks for the comments. The guy at the bike shop says it’s supposed to be like that as that section of the frame is exposed ‘naked’ carbon.

I Googled this and yeah this so called naked carbon does look pretty ugly. I’ve never had a carbon bike before so I wasn’t aware that it looks like this. Im just glad it’s only a small part of the frame.
I find that hard to believe. The three parallel lines around "Emonda" sure like like scratches. The naked carbon things that I've seen have more of a uniform "flaky" appearance to them. Either way, it's not structural so I wouldn't be worried about riding it.
 
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